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Please note: The following information is relevant to Embroidery Orders. While much of the information is the same as for Screen Printing and Digital Printing orders, the customer is advised to read this document for information specific to Embroidery Orders.
EMBROIDERY TAPE CHARGE: Based on the number of stitches and punching difficulty of the design to be sewn and are custom quoted on a per design basis. One sew-out per tape provided.
REPEAT TAPE / SET-UP CHARGE: There is NO TAPE / SET-UP CHARGE on repeat orders when art remains EXACTLY the same. This applies to the image design and size. Art will be kept on file for a period of three years from the date of the last order. Embroidery tapes that have not been sewn in the last three years are not guaranteed and Repeat Tape / Set-Up Charges may apply. Minor tape charges apply to art that is increased or decreased in size, or changes in typesetting.
PMS COLOR MATCH: $35.00 (x) per color
PAPER BLACK & WHITE PROOF: $12.50 each
PAPER COLOR PROOF: $20.00 each
EMBROIDERY SEW OUT: $20.00 per design minimum
EMBROIDERY PRODUCTION PROOF: $25.00 plus item cost
CUSTOM ART: $30.00 (x) per hour
POLY-BAGGING: Poly-bagging is available for all caps, fleece wear, golf shirts, jackets, and t-shirts.
Priced as follows: Caps - $0.20 (x) per cap or dozen pack
Fleece - $0.20 (x) per item
Golf and T-Shirts - $0.16 (x) per item
Jackets - $0.20 (x) per item
SHIPPING METHODS: All goods are shipped UPS Ground or Federal Express uninsured unless specified on the customer purchase order. UPS and Federal Express special shipping services are available upon written request.
TERMS OF SHIPMENT: We are not responsible for shipping delays by any carrier. All goods are shipped at the buyer's risk. We do not insure on time delivery by the freight carrier or safe carriage of goods. Title to good passes to the customer at the FOB point.
SPLIT SHIPMENT: Split shipments are available at a charge of $6.00 (x) per location. All split shipment addresses must be included with the purchase order.
INTERNATIONAL SHIPPING: All international shipments are billed at freight cost plus a $20.00 administrative fee per destination. The customer is responsible for all international shipping tariffs and tax information required by the destination country. All information must be either included with or on the related purchase order.
QUOTATIONS: Price quotations are valid for 30 days and only on the specifically quoted item(s) and requested application specifications.
TERMS: New orders requiring shipping are sent COD Cash, Certified Check, Money Order, Company Check, UPS Ground Pre-pay or may be paid in advance with a credit card. We accept VISA, MasterCard and Discover. Orders placed for pick-up required a deposit of 1/2 the estimated total order amount when order is placed, with the remaining balance due when goods are received by customer. We accept cash, company check, certified check, money order, VISA, MasterCard, and Discover. Credit applications are available to those companies wanting to establish credit with Summit Graphics, Inc. However, orders are COD until the signed credit application and personal Guaranty of Payment has been received and the credit application approved. Returned checks are subject to a $25.00 charge and company check privileges may be revoked.
PURCHASE ORDERS: All orders require a written or faxed purchase order. Verbal purchase orders will not be accepted. Incorrect or incomplete purchase orders will not be accepted. Incorrect or incomplete purchase orders which require clarification will not be processed or scheduled for production until corrected.
LESS THAN MINIMUM ORDERS: Orders will not be accepted for quantities less than the lowest quantity level listed on the catalog price sheet.
ACKNOWLEDGMENTS: Orders will be acknowledged only upon request.
SPECIAL EVENTS: Customers must advise factory in writing regarding special event dates. All special event dates must appear on the purchase order at the time the order is submitted. The factory will advise if the event date cannot be met or if special shipping may be required. The factory is not responsible for the delay of any freight carrier. The customer is advised to allow ample time for shipping.
PRODUCT AVAILABILITY: Every effort is made to ensure catalog goods are available at all times. We cannot guarantee product availability during peak seasonal periods. We will notify the customer promptly when goods are not available and will also suggest alternative products.
LEAD/PRODUCTION TIME: Production time is normally 10-15 working days from the date the written purchase order is received and clarifications are complete. In the event lead time should exceed 15 working days the factory will notify the customer. Art received, customization, changes to the order, or other circumstances beyond our control may result in increased lead time.
CANCELLATIONS: Orders may be cancelled. Cancellations must be confirmed in writing. The customer is responsible for all costs incurred prior to the receipt of the cancellation. These costs may include, but are not limited to, the costs of material, art services, and pre-production expenses.
RETURNED GOODS: Requests to return goods must be made in writing within 5 days of the ship date. Goods may not be returned without a written Return Authorization from the factory. Permission may be obtained via phone, fax, or in writing, however, a written response must be received before goods may be returned. All return goods must have the Return Goods Authorization Number posted on the shipping label. Goods MAY NOT be returned for the following reasons:
1. Color variance differences in garment manufacturing.
2. Thread color matching (unless PMS color match was specified on the purchase order).
3. Garment sizing.
All garments should be laundered before wearing. Machine wash cold. Wash colors separately. Do not bleach. To preserve imprint color do not wash with a detergent which contains a bleach additive or whitening agent. Dry on low or medium heat.
SAMPLES: Catalog samples are available at end quantity pricing plus shipping UPS Ground. Catalog samples are embroidered with a random application in assorted locations on random sizes and color of specified styles. Catalog samples may be returned for credit of item only. Catalog samples must be returned within 30 days for credit. Non-catalog samples are available and may be requested with specific size and color. Non-catalog samples are billed on a per item basis. Non-catalog items MAY NOT be returned for credit.
ARTWORK: Summit Graphics, Inc. can digitize from customer supplied art work. Digitally submitted art work is acceptable for digitizing, as well as a hard copy of your logo or design which can then be scanned and digitized.
ART CHARGES: Art charges only apply when our art department is used to create a custom design for the customer, and are quoted on an individual order basis.
DIGITALLY SUBMITTED ART WORK: Please see Digitally Submitted Art Work for further details.
TRADEMARK AND/OR COPYRIGHT USAGE: All imprint copy specifications submitted for production will be accepted by the factory as being in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent, or similar protection. The customer hereby agrees to hold the factory harmless from any liability which may result from factory's usage of art submitted by customer.